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KMID : 0387320100200010137
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Korean Journal of Health Policy and Administration
2010 Volume.20 No. 1 p.137 ~ p.154
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Top Management Team Heterogeneity, Interaction and Organizational Performance in Korean Hospitals
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Joung Muoung-Suck
Lee Se-Hoon
Kim Kwang-Jum
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Abstract
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This study empirically analyzed the effects of the Top Management Team (TMT) on organizational performance. We verified whether the age heterogeneity, job heterogeneity (core career, core function and major), and process (communication and integration) of the TMT affect organizational performance (management performance and healthcare service quality evaluation level). We collected data about 473 members of the 2006 TMT in 81 medical institutions. We also utilized statistics of organizational performance from the Ministry for Health, Welfare and Family Affairs and the Korean Institute of Hospital Management. Results of the study showed that the age heterogeneity of TMT exerted a negative effect on the healthcare service quality evaluation level, while the process exerted a positive effect. However, the age heterogeneity, job heterogeneity, and process had no influence on management performance. We discussed the implications of such outcome of the investigation in comparison with the former studies on TMT and organizational performance, and presented its restrictions and future plans.
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KEYWORD
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Top management team(TMT), TMT heterogeneity, TMT structure·characteristics·composition, Healthcare service quality, Organizational performance
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